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One year ago we decided to purchase a brand new Dining Room Set, Master Bedroom Set, Couch and Ottoman, coffee table and end table on Furniture Row.

The purchase went fine, however we are having issues with the furniture after just one year, since it has completely fallen apart. The wood plank that supports the couch structure has broken apart. Me and my husband we are regular size people so no reason for that to happen besides bad quality components. The worse part in all of this is that we were convinced by the vendors to purchase the lifetime warranty when we bought all my furniture from Furniture Row. If you are reading this, DO NOT SPEND ANY EXTRA CENT WITH FURNITURE ROW LIFETIME WARRANTY, IT IS A SCAM! We called their customer support about this and we were transfer to this Company called Great White Bottling – we had to explain the damage and send pictures and we were told that in 7 days we would get an answer.

After 10 days without any answer, we sent another email and they answered it claiming that they had answered before (a lie) and that the warranty coverage “does not include broken wood/frame issues on upholstered furniture”.

Why the *** did we payed pay extra for this warranty then? The sellers will not tell you this when you purchase your furniture, they will come up with this pretty story of how all your furniture will be covered for a lifetime and you can just exchange it in case anything happens. IT'S A SCAM!!! I'm never buying anything from this store again. Bad quality furniture, fake warranty, they just want to rip you off until your last cent!!! Terrible customer support! Don't shop at Furniture Row and don’t trust Great White Bottling.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

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